These Terms of Service ("Terms") govern your use of reconnectcode.com (the "Site") and your purchase or use of any product, service, or content offered by The Reconnect Code ("we," "us," "our"). By using the Site or buying a product, you agree to these Terms.
If you don't agree, please don't use the Site or buy anything.
1. Who can use the Site
You must be at least 18 years old to use the Site or purchase any of our products. By using the Site, you represent that you are 18 or older and have the legal capacity to enter into these Terms. If you're using the Site on behalf of someone else, you confirm you have the authority to bind them to these Terms.
2. What we sell — and what we don't
The Reconnect Code sells digital educational content: a quiz, written guides ("plans"), script libraries, video modules, and email-based content. Everything we sell is for informational and educational purposes only.
What we are not:
- We are not licensed therapists, counselors, psychologists, or medical professionals.
- We do not provide therapy, mental health treatment, or medical advice.
- We do not guarantee any specific outcome — including, but not limited to, reconciliation with a partner.
- We are not a substitute for professional help. If you're in crisis, please contact a licensed professional or, in an emergency, call 988 (US Suicide & Crisis Lifeline) or your local emergency number.
The information we provide is based on general patterns observed in relationships and on widely available psychological frameworks. Your situation is unique. Use our content as a starting point for your own thinking — not as a prescription.
3. Your account and order
When you buy a product, we create a record of your purchase tied to the email you provide. Keep that email accurate — it's how we deliver your product and how you'll log in if your purchase includes ongoing access. You're responsible for keeping your login credentials confidential.
4. Pricing and payment
All prices are in US dollars unless stated otherwise. Prices may change at any time, but a change won't affect orders already placed. Sales tax may be added at checkout where required.
Payment is processed by Stripe. By submitting payment, you authorize us (through Stripe) to charge the payment method you provided. If a payment fails, we may suspend your access until it's resolved.
5. Refund policy
14-day, no-questions refund window.
We offer a 14-day refund on every digital product we sell. If, within 14 days of your purchase, the content isn't right for you — for any reason — email [email protected] with your order details and we'll process the refund. You don't have to explain.
A few honest notes:
- Refunds are processed back to the original payment method, typically within 5–10 business days.
- For products with ongoing access (memberships, coaching, etc.), refund eligibility may differ — those terms are stated at the point of purchase.
- We reserve the right to deny refunds in cases of obvious abuse — for example, a customer who has made multiple refund requests across multiple accounts.
After 14 days, all sales are final unless required otherwise by applicable law.
6. Chargebacks
Please email us before disputing a charge with your bank. Most issues — accidental purchases, double charges, content not what you expected — we can resolve faster than the dispute process can. If you dispute a charge without contacting us first and the dispute is found in our favor, we may suspend your access to any products purchased.
7. Intellectual property
All content on the Site and in our products — text, video, audio, images, scripts, frameworks, designs, logos, and the "Lauren" character — is owned by The Reconnect Code or licensed to us. It is protected by copyright, trademark, and other intellectual property laws.
When you buy a product, you get a personal, non-transferable, non-exclusive license to use the content for your own private use. You may not:
- Share, resell, redistribute, or republish our content in whole or in part.
- Use our content to train AI models or to create competing products.
- Remove copyright notices, watermarks, or attribution.
- Screenshot, screen-record, or otherwise reproduce our paid content for public posting or commercial use.
Quoting a sentence or two with attribution in a personal review is fine. Reposting an entire plan is not.
8. User conduct
When using the Site or any community feature we offer (now or in the future), you agree not to:
- Post or transmit anything illegal, threatening, harassing, defamatory, or invasive of another person's privacy.
- Impersonate any person or entity.
- Attempt to access parts of the Site you're not authorized to access.
- Use automated tools (bots, scrapers) to access the Site or our content without permission.
- Interfere with or disrupt the Site or its servers.
We reserve the right to suspend or terminate your access at our discretion, with or without notice, for violations of these Terms.
9. Third-party links and services
Our Site may contain links to third-party websites or services we don't control. We're not responsible for their content, privacy practices, or terms. Visiting them is at your own risk.
10. Disclaimers
The Site and our products are provided "as is" and "as available," without warranties of any kind, express or implied, to the fullest extent permitted by law.
We make no warranties about: the accuracy or completeness of our content; the availability of the Site; that the Site will be error-free or uninterrupted; that any specific result (including reconciliation, communication, or improvement in your relationship) will follow from using our products.
Your use of our content is at your own risk and based on your own judgment.
11. Limitation of liability
To the fullest extent permitted by law, The Reconnect Code, its owners, employees, contractors, and affiliates are not liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the Site or our products — including, without limitation, damages for emotional distress, loss of relationship, lost profits, lost data, or business interruption.
Our total liability to you for any claim related to the Site or our products is limited to the amount you paid us in the 12 months before the event giving rise to the claim. Some jurisdictions don't allow these kinds of limitations, so this section may not apply to you in full.
12. Indemnification
You agree to indemnify and hold harmless The Reconnect Code from any claim, demand, loss, or expense (including reasonable attorneys' fees) arising from: your use of the Site; your violation of these Terms; your violation of any rights of another person; or any content you submit through the Site.
13. Governing law and disputes
These Terms are governed by the laws of the State of [Insert state — typically the state where your LLC is registered], without regard to its conflict-of-laws rules. Any dispute between us will be resolved in the state or federal courts located in [Insert county and state], and you consent to the personal jurisdiction of those courts.
Before filing any lawsuit, please email us at [email protected] with a description of the dispute. We'll try to resolve it informally within 30 days. Most issues can be solved with a real conversation.
14. Changes to these Terms
We may update these Terms from time to time. When we make material changes, we'll post the updated Terms here and update the "last updated" date. If the changes significantly affect your rights or obligations, we'll notify you by email. Your continued use of the Site after the changes take effect means you accept the updated Terms.
15. Severability
If any part of these Terms is found unenforceable, the rest remains in effect. The unenforceable part will be modified to the minimum extent necessary to make it enforceable, while preserving the original intent as closely as possible.
16. Entire agreement
These Terms, together with our Privacy Policy, constitute the entire agreement between you and The Reconnect Code regarding your use of the Site and our products. They supersede any prior agreements between us on the same subject.
17. Contact
Questions about these Terms?
Email: [email protected]
Billing & refunds: [email protected]
[Add your registered business name and mailing address here before publishing.]